Frequently Asked Questions
Everything you need to know about our IoT modules and electronics.
What shipping methods are available for international orders?
We offer standard international shipping via registered airmail and expedited options through carriers like DHL and FedEx. Delivery times vary by region, typically ranging from 7 to 21 business days.
Do you provide technical documentation and schematics for LILYGO products?
Yes, we provide comprehensive open-source documentation, including pinout diagrams and schematics, available on our official GitHub repository for all ESP32, LoRa, and T-Display modules.
What is your return policy for defective electronic components?
We offer a 30-day return policy for items with manufacturing defects. Please contact our support team with your order number and a detailed description or video of the technical issue to initiate a replacement.
Are LILYGO products compatible with the Arduino IDE?
Most of our products, especially our ESP32-based development boards, are fully compatible with the Arduino IDE, PlatformIO, and MicroPython environments.
Do I need to pay customs duties or import taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and are determined by your local customs office.
Can I request a bulk discount for commercial projects?
Absolutely. We offer competitive tiered pricing for volume orders. Please reach out to our sales department via the contact form with your project requirements and quantity needs.