Returns & Exchanges
At LILYGO, we stand by the quality of our development boards and modules; if you are not satisfied with your hardware, you can return items within 30 days of delivery for a refund or replacement. Please ensure all electronic components are returned in their original anti-static packaging to prevent damage during transit.
Initiate a Request
Contact our technical support team at [email protected] with your order number and a brief explanation of the issue or reason for return.
Technical Assessment
Our engineers will review your request and may provide troubleshooting steps to ensure the hardware is functioning correctly before authorizing the return.
Secure Packaging
Once approved, place the item in its original anti-static bag and protective box to ensure the delicate circuitry is not damaged during shipping.
Ship and Refund
Send the package to our designated service center; once we verify the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing